Mysore City Corporation : SMS Based Grievance Mgmt System

Citizens of Mysore can SMS their grievances thanks to the government's new systems that allows them to send a message with their Ward no., and complaint

Tuesday, May 06, 2008

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Picture this. You live in Mysore and you have a public grievance. This is what you can do. SMS your grievances using the ward code, type of complaint, category of complaint along with your name and contact address. The SMS is received by the system which in turn allots a docket number and sends this by return SMS to the concerned official. As a parallel action, the GMS then maps the grievance to the concerned authority using an inbuilt matrix. The docket number is to you within minutes. The time of reading of the message is captured by the system and an official person logs into the GMS and examines the grievance listed against the docket number and attends to it. On completion the status is updated and you receive an SMS from the GMS.

All this thanks to the SMS based Grievance Management System put in place by Mysore City Corporation in association with Wininfoware Technologies. The broader aim is to work towards Prompt attendance and redressal of citizen grievances, better performance measurement of employees, and continuous monitoring system at all levels

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