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Make My Trip India : Life Line
Integrating and automating an online travel website, around 800 travel agents and the back office through MS NAV
Tuesday, May 06, 2008
The existing systems at Make My Trip were not able to handle the load
generated by a sudden boom in the travel industry. To add to their problems,
they had systems running as isolated islands of information leading to redundant
data entry. The lack of a single system did not allow them to address their
reconciliation and integration needs timely.
All this led to a quest for an integrated business solution. The perceived
system was supposed to bridge the communication gap between the Front Office
(The MMT website), the Mid Office (The 800 odd agents servicing customers from
across 22 locations) and the back office (the finance, reconciliation and
integration activities). Once deployed, the project lifeline resolved some of
their major pain areas like inappropriate reconciliations, entry point mistakes,
and non availability of desired real time / online information.
This system helped them manage huge volumes of business and track each
transaction. This also helped them reduce cost in terms of manpower. The
immediate update will be implementation and integration of Affiliate Business
into the core system.
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Project Specs |
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Project Head: Rajesh Magow, CFO
Deployment Location:
Gurgaon, Haryana
Tech Used:
Mid and Back Office Accounting on HP servers running the Web, Application,
database servers, and Microsoft Dynamics NAV; HP Storage box Website's
front-end based on Linux, Apache, MySQL and PHP Integration of front-end
with backend using web services
Implementation
Partner
Rajiv Tyagi All -e Technologies (P) Ltd. |
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