Wipro Technologies : Collaboration Simplified

This project eliminates the use of multiple tools and technologies involved in virtual collaborations, by syncing up applications and platforms

Tuesday, May 06, 2008

In September last year, Wipro embarked on a mission to solve one of the most typical problems faced by large corporations whose teams are spread across the globe -collaboration. Aimed at meeting the critical business requirements like web conferencing with customers, partners, internal teams, instant messaging with team members across different regions and from Internet, sharing of resources in a secured way, the project integrated Microsoft's Live Meeting, Live Communication Server with Federation & SharePoint portal.

The most obvious challenge here was creating user awareness for this new service. Plus, rolling out clients on all user desktops and laptops without having any business impact on the users had to be ensured along with smooth migration of existing users to the new system, who were earlier using independent third party tools. Technically, the biggest challege was product specifications, which did not initially allow room for scaling up. Since Wipro's internal user and client base runs into lakhs, the system had to be personalized to handle bigger traffic as well as simultaneous and multiple usage at any given point of time. This was a far better option than updating information and continuously monitoring status through an SQL server.

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