Mahindra & Mahindra Financial Services : MF ESAVE BITS

Tuesday, June 03, 2008

Mahindra & Mahindra Financial Services Limited is a non-banking finance company established to provide financing to buyers of Mahindra tractors, utility vehicles and other vehicles of Mahindra, with a focus on rural and semi-urban sectors. Currently, MMFSL has a network of 405 branches and about 3,600 employees and outsourced employees of around 1,200 collection task force.

MMFSL was expanding rapidly across the Indian sub-continent, particularly to remote, rural villages and semi-urban towns. To facilitate this reach, the company needed to have new branches fully operational in record time. Further, both new and existing locations needed better systems and controls for internal users to enhance the level of customer service. Vehicle dealers also needed financing information on time to compete. The company required a scalable IT infrastructure to support the growing number of branches and employees. Technological innovations such as smart cards, biometric ids, and rural kiosks that can help control costs are crucial for a safe and rapid scale up. Erratic power supply in rural areas was the main hindrance in terms of providing uninterrupted service. One of the major solutions was the newborn Solar system for electrical power.

After the installation of solar panels, the company can focus on customers even when there's no power, because the solar panels keep the UPS charged and the IT setup running. Now, it is possible to get loan disbursement in two days, what MMFS terms as 'do din me badle din'. There is a customer on-line query availability as well. From an environment point of view, it is pollution-free and easy to handle. It saves energy as well as electricity.

Suresh A Shanmugam, CIO

Architecture of Maintenance Management System

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