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IT Help and Support
Here is a detailed implementation guide on different helpdesk management systems which are fully Open Source or based on Open Source foundation
Tuesday, October 06, 2009
It's important for an organization to keep an eye on how effectively its IT
equipment is running to minimize failures in the system and ensure seamless
productivity. Again to keep your customers (both internal or external)
satisfied, it's equally important to reduce the troubleshooting time.
This is possible only by using a good helpdesk management system. There are
ample helpdesk management software, both commercial and free, available today in
the market. Some of them are in the form of installable software and some are in
the form of virtual appliances. In this article, we will talk about some of the
most popular Open Source helpdesk systems. While some are purely Open Source and
free, some are Open Source but not free. Also, there are other helpdesk
management systems based on Open Source foundation.
However, all of them, being based on Open Source in one way or other, are
very feature-rich and at the same time don't burn a hole in your pocket.
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