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KBOX: Virtual Appliance
This helpdesk appliance is very easy to deploy and is based on Open Source foundation, featuring full-fledged license and inventory management
Anindya Roy
Tuesday, October 06, 2009
KBOX is a helpdesk system based on Open Source foundation. It is very easy to
deploy this system. The NetBSD lies under applications and the applications run
on Apache. This one comes at a very low price and you can download the 30-day
trial version of the appliance from http://www.kace.com/produ cts/virtual-appliance/virtual-kbox.php.
While downloading the trial or a paid version of it, you have to provide your
email ID to receive the license of the same. You can use this software as a
full-fledged inventory and license management solution. The usage is very easy
and you will get lots of documentation along with the software. Here, with the
help of 4 screen shots, we will try to demo you how to run it for the first time
and test the help desk module of it.
This is essentially a virtual appliance which can run on VMware ESX Server or
even on a VMware player. The configuration is very easy. Once you download the
appliance, you need to add it to VMware client and run it. It will throw a
license agreement. Accept it and it will start unpacking the virtual appliance.
Once done, it will boot into a NetBSD. You will have to login to the machine by
providing username as konfig and konfig as password. Once you login, you will
see this.
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| In this screen, you have to give the IP address and other IP
related information such as the subnet, DNS, machine name. |
After the reboot, you have to login to http://IP.address/ad
min and enter the license key and password for the admin user. |
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| Now you will be able to login to http://ip.address/ as an
user. Login as admin and go to helpdesk section. You will be able to lodge a
complaint through a comprehensive form. |
Now to check if the ticket is created or not. Log out and go
to http://ip.address/admin and login again as admin and go to Helpdesk tab. |
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