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More IT Implementations 2006
Continued from page: 1
Thursday, June 08, 2006
ICICI Bank
Business
problem
Customers forget APIN number of credit cards |
Technology
platform
IVR, .NET, Web services, CRM, BizTalk |
| Removes the cumbersome process of sending APINs over courier everytime |
The APIN over IVR system is a very thoughtful project.
It's meant to help the bank's existing credit card customers by letting them
set/reset their ATM pin (APIN) number over the IVR system. An APIN is
required if a customer needs to use the ATM. Credit card customers do not use
this very frequently, so there is a tendency to forget it. The typical process
followed is to post the APIN by courier when a request comes in, which is
costly, and customers can forget it again.
To solve the problem, five different systems have been
integrated to achieve this, starting from the IVR system and ending at the
credit card system. The system also integrates with the CRM system and sends an
SMS alert on the customer's mobile phone for APIN change confirmation. If
there's no mobile phone, then the CRM's APIN tracking system helps the
customer identify the history of APIN generation.
IIITM - Kerala
Business
problem
Creating a resource pool of courseware |
Technology
platform
UNIX, Servers from Sun Microsystems |
| The future goals of this project include setting up a national education grid |
The Kerala Education Grid by Prof. KR Srivathsan of the
Indian Institute of Information Technology and Management, Kerala aims to create
a network of educational institutions across Kerala (and eventually the whole of
India
). It has already setup a core of four resource centers across Kerala. Each
resource center is treated as a repository of information and a mechanism to
disburse information. These resource centers are at IIITM-K, CUSAT,
College
of
Engineering
(
Trivandrum
) and NIT (
Calicut
).
The KEG works in conjunction with the NPTEL (National
Program for Technology Enabled Learning and Teaching) and has a sanctioned
budget of around 7.5 crore rupees. It leverages the resources of EDUSAT and
ERNET to manage its network and infrastructure more efficiently.
A web based portal (edugrid.in) is the front end for this
portal and can be accessed by anyone anywhere in the world. The site hosts
information about various courses, resources for teachers, self assessment exams
and knowledge based documents (like whitepapers and concept notes). It
further allows the visitor to post a query to its expert panel using a ticketing
system. You can reuse the token number to read the reply any time.
ITC - Printing and Packaging
Business
problem
Quick manufacturing cost estimation |
Technology
platform
mySAP 2004 ECC 5.0 with IS Mills |
| It has increased the productivity and given real-time estimation of production |
Project Kosh is an in-house project. This division of ITC
was using an MRP II system called MANMAN, implemented 15 years ago. Although it
has served the core business functions well, the business growth outgrew its
capabilities. So, they implemented an integrated infromation system where the
machines and systems could directly communicate with the ERP s ystem.
As a result of this, the system can make quick estimation of costs of
producing a product, as soon as a customer asks for it, and provide the
specifications.
This system is useful in a market with
rapid changes. The solution consists of SAP ECC 5.0 and IS-Mill with
printing and packaging specific templates from Dr. Lauterbach and partners. It
also interfaces with Rockwell MES and RF Device based warehouse mgmt.
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