NIIT Ltd. : Improving Business Communication Value Chain

NIIT deployed a centralized Web2.0 ready portal to connect its 500 odd centers across the country to securely and effectively collaborate

Monday, June 01, 2009

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With around 500 centers spread pan India including divisions such as head office(HO), regional offices(RO), education centers(Center), etc it was becoming very difficult for the organization to propagate the conceptualized business policies to the respective regional offices for communication to the appropriate staff at the Center. Also, after the policies are implementing, the RO needs to know the difficulties being faced, collaborate with the center staff to assist and support in clarification, feedback for policy enhancement etc. Similarly HO staff designing the policies need to be informed and thus collaborate to design enhancements soon enough to catch the market before the policy lapses.

As a result the need for continuous communication & collaboration among HO, RO, Centers was required to make sure the implementation of business policies and plans are in the same lines of the design, consistent at all locations with respect to the services reaching prospects/customers. Plus sending business policies and other such confidential data over email was a potential threat to the company.

Finally SharePoint Server 2007 with Windows Server 2003 and My-SQL 2005 was used to create a central portal for publishing the policies. This also helped them to embed features such as collaboration, online discussion, single sign on, archiving/indexing, etc.

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