Jaipur Vidyut Vitran Nigam : Spot Billing

JVVNL provides on-the-spot bills to its consumers when the meter reading is taken,which has led to high customer satisfaction & improved revenue collection

Wednesday, May 07, 2008

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Spot Billing project was started by Jaipur Vidyut Vitran Nigan Limited (JVVNL) with a tie-up of Data Infosys to provide customers of JVVNL instant bills through a manual machine as and when customer's meter reading is taken. Through this project JVVNL can easily maintain records of its consumers, with their meter and meter reading information, bill generation, payment information, bill amendment, and meter change. Also the project has the provision of generating the bills depending upon the consumer's tariff codes and other required information. Solution is capable of generating the bills consumer-wise, book number-wise, and division-wise it can also handle all the bill amendments, Sundries, and various types of payments. The biggest challenge faced by JVVNL was to change bi-monthly billing to monthly billing, which was to ensure that at every month customers get their monthly bill at their doorstep.

Customers are also reminded through SMS and email about due date of their bills. Customers can also view details of their bill online. Bills can also be paid online which has significantly reduced bill payment queue at JVVNL office as well as reduced customer handling.